Contact Centre Expo 2026
The Contact Centre Expo is the UK's largest event dedicated to call and contact centre professionals, showcasing the latest technologies and strategies.
About the event
Contact Centre Expo is the UK’s largest event for the call and contact centre sector. First launched in 2025, this event has quickly become a key platform for industry professionals to explore the latest technologies and strategies in customer contact. Attendees can expect a vibrant atmosphere filled with insightful discussions, live demonstrations, and networking opportunities that can significantly enhance their business operations.
The event will feature over 300 exhibitors showcasing innovative solutions and technologies tailored for call and contact centre professionals. With a projected attendance of 10,000, the expo promises a wealth of knowledge and networking opportunities, making it an essential gathering for anyone in the industry.
Co-located with the Customer Experience Expo, Contact Centre Expo offers a comprehensive view of the customer engagement landscape. This unique positioning allows attendees to gain insights from both the contact centre and customer experience perspectives, ensuring they leave with actionable strategies to implement in their organizations.
When and where
- Dates
- -
- Venue
- ExCeL
- Location
- London , United Kingdom
- Nearest Airport
- London City Airport (5 km)
Opening Hours
- Wednesday, 18 November 2026: 09:00 - 17:00
- Thursday, 19 November 2026: 09:00 - 17:00
How to get here
By Car
ExCeL is easily accessible from major highways.
Parking: 500 spaces available. Cost: Paid. We recommend arriving early during peak hours.
Public Transport
The venue is well-connected by public transport:
- Metro
- Bus
Event themes and focus areas
Contact Centre Expo 2026 will spotlight:
- Customer Experience Innovations
Business and marketing opportunities
This event offers unparalleled networking opportunities and insights into the evolving customer contact landscape.
- High-value networking: Connect with 10,000+ professionals from 25+ countries
- Decision-maker access: 70% of attendees have purchasing authority
- Market intelligence: Gain insights into United Kingdom market trends
- Lead generation: Capture qualified leads from professionals actively seeking solutions
- Brand visibility: Enhance your presence in the Information & Communication Technology market
Who attends?
- Call Centre Managers
- Customer Experience Professionals
Exhibitor strategy recommendations
Maximize your ROI at Contact Centre Expo 2026:
Before the event:
- Launch pre-event marketing 6-8 weeks in advance
- Schedule meetings with key prospects through the event platform
- Optimize your listing in the event directory
- Set measurable goals (leads, meetings, partnerships)
During the event:
- Create interactive booth experiences with live demonstrations
- Staff your booth with engaging, knowledgeable team members
- Use QR codes and digital tools for lead capture
- Attend networking sessions and educational programs
After the event:
- Follow up with leads within 48 hours
- Share event highlights on social media using #ContactCentreExpo2026
- Measure ROI against your pre-event goals
- Plan improvements for next year