CCW UK Summit 2026

About the event

CCW UK Summit is the UK’s leading conference for senior customer experience, digital service, and contact centre leaders. First launched to address the growing need for unified customer experiences, this event has become a key platform for industry professionals to gather and share insights.

At the summit, attendees can expect a robust agenda featuring over 350 participants, including more than 75 expert speakers from top companies. The event will focus on critical themes such as customer experience transformation, AI adoption, and service innovation, providing valuable insights and networking opportunities.

Special features of the CCW UK Summit include the Agent of the Future program, which aims to develop the next generation of customer experience professionals. This event is significant not only for its scale but also for its geographic importance as the premier customer experience conference in the UK.

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Keynote speakers and expert panels

Rory Sutherland (UK/Ogilvy) - “Transforming Customer Experience Through Behavioral Science”
Stuart Trevor (UK/All Saints) - “Innovations in Customer Engagement”
Louise Phillips (UK/Virgin Atlantic Airways) - “The Future of Customer Service”

Over 30 sessions covering customer experience, AI, and service innovation, with CPD/continuing education credits available.

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Special features

• The Agent of the Future program, aimed at developing high-potential customer experience professionals.
• Networking opportunities with over 350 industry leaders and decision-makers.
• Interactive workshops and panel discussions on the latest trends in customer experience.

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Featured exhibitors and innovations

• Virgin Atlantic Airways will be showcasing their latest customer engagement strategies.
• HSBC is launching innovative AI-driven customer service solutions.
• Wayfair will present their advancements in digital customer experience.