CCW UK Summit 2026
The CCW UK Summit is the UK’s leading conference for senior customer experience, digital service, and contact centre leaders.
About the event
CCW UK Summit is the UK’s leading conference for senior customer experience, digital service, and contact centre leaders. First launched to address the growing need for unified customer experiences, this event has become a key platform for industry professionals to gather and share insights.
At the summit, attendees can expect a robust agenda featuring over 350 participants, including more than 75 expert speakers from top companies. The event will focus on critical themes such as customer experience transformation, AI adoption, and service innovation, providing valuable insights and networking opportunities.
Special features of the CCW UK Summit include the Agent of the Future program, which aims to develop the next generation of customer experience professionals. This event is significant not only for its scale but also for its geographic importance as the premier customer experience conference in the UK.
Keynote speakers and expert panels
Rory Sutherland (UK/Ogilvy) - “Transforming Customer Experience Through Behavioral Science”
Stuart Trevor (UK/All Saints) - “Innovations in Customer Engagement”
Louise Phillips (UK/Virgin Atlantic Airways) - “The Future of Customer Service”
Over 30 sessions covering customer experience, AI, and service innovation, with CPD/continuing education credits available.
Special features
- The Agent of the Future program, aimed at developing high-potential customer experience professionals.
- Networking opportunities with over 350 industry leaders and decision-makers.
- Interactive workshops and panel discussions on the latest trends in customer experience.
Featured exhibitors and innovations
- Virgin Atlantic Airways will be showcasing their latest customer engagement strategies.
- HSBC is launching innovative AI-driven customer service solutions.
- Wayfair will present their advancements in digital customer experience.
When and where
- Dates
- -
- Venue
- Novotel London West
- Location
- London , United Kingdom
- Nearest Airport
- Heathrow Airport (20 km)
Opening Hours
- Monday, 11 May 2026: 09:00 - 17:00
- Tuesday, 12 May 2026: 09:00 - 17:00
- Wednesday, 13 May 2026: 09:00 - 17:00
How to get here
By Car
Novotel London West is easily accessible from major highways.
Parking: 500 spaces available. Cost: Paid. We recommend arriving early during peak hours.
Public Transport
The venue is well-connected by public transport:
- Metro
- Bus
Event themes and focus areas
CCW UK Summit 2026 will spotlight:
- Customer Experience Transformation
- AI Adoption
- Service Innovation
Business and marketing opportunities
This event offers unparalleled business networking opportunities and insights into the latest trends in customer experience and digital service.
- High-value networking: Connect with 350+ professionals from 10+ countries
- Decision-maker access: 70% of attendees have purchasing authority
- Market intelligence: Gain insights into United Kingdom market trends
- Lead generation: Capture qualified leads from professionals actively seeking solutions
- Brand visibility: Enhance your presence in the Information & Communication Technology market
Who attends?
- Customer Experience Leaders
- Digital Service Professionals
Exhibitor strategy recommendations
Maximize your ROI at CCW UK Summit 2026:
Before the event:
- Launch pre-event marketing 6-8 weeks in advance
- Schedule meetings with key prospects through the event platform
- Optimize your listing in the event directory
- Set measurable goals (leads, meetings, partnerships)
During the event:
- Create interactive booth experiences with live demonstrations
- Staff your booth with engaging, knowledgeable team members
- Use QR codes and digital tools for lead capture
- Attend networking sessions and educational programs
After the event:
- Follow up with leads within 48 hours
- Share event highlights on social media using #CCWUK2026
- Measure ROI against your pre-event goals
- Plan improvements for next year