Call Centre & Customer Services Summit 2026
The Call Centre & Customer Services Summit is a premier event for professionals in the contact centre industry, featuring one-to-one meetings and interactive seminars.
About the event
The Call Centre & Customer Services Summit is the UK’s premier event for the contact centre industry. First launched in 2024, this summit has quickly become a key platform for professionals seeking to enhance their skills and knowledge in customer service. Attendees can expect a well-structured program featuring one-to-one meetings with leading solution providers and interactive seminars covering the latest industry trends.
At the event, participants will engage in high-quality networking opportunities with like-minded professionals, allowing them to explore potential business collaborations. The summit is designed to foster professional development and provide insights into the future of customer service.
Special features of the summit include keynote presentations from industry leaders and a dedicated networking lounge, making it a unique gathering for anyone involved in the contact centre and customer services sector.
When and where
- Dates
- -
- Venue
- Radisson Hotel & Conference Centre London Heathrow
- Location
- London , United Kingdom
- Nearest Airport
- Heathrow Airport (5 km)
Opening Hours
- Friday, 5 June 2026: 09:00 - 17:00
- Saturday, 6 June 2026: 09:00 - 17:00
How to get here
By Car
Radisson Hotel & Conference Centre London Heathrow is easily accessible from major highways.
Parking: 300 spaces available. Cost: Paid. We recommend arriving early during peak hours.
Public Transport
The venue is well-connected by public transport:
- Metro
- Bus
Event themes and focus areas
Call Centre & Customer Services Summit 2026 will spotlight:
- Emerging Trends in Customer Service
- Best Practices for Contact Centres
Business and marketing opportunities
This summit provides a unique platform for buyers and suppliers to connect, explore business opportunities, and enhance their professional skills.
- High-value networking: Connect with 1,000+ professionals from 15+ countries
- Decision-maker access: 70% of attendees have purchasing authority
- Market intelligence: Gain insights into United Kingdom market trends
- Lead generation: Capture qualified leads from professionals actively seeking solutions
- Brand visibility: Enhance your presence in the Information & Communication Technology market
Who attends?
- Contact Centre Professionals
- Customer Service Managers
Exhibitor strategy recommendations
Maximize your ROI at Call Centre & Customer Services Summit 2026:
Before the event:
- Launch pre-event marketing 6-8 weeks in advance
- Schedule meetings with key prospects through the event platform
- Optimize your listing in the event directory
- Set measurable goals (leads, meetings, partnerships)
During the event:
- Create interactive booth experiences with live demonstrations
- Staff your booth with engaging, knowledgeable team members
- Use QR codes and digital tools for lead capture
- Attend networking sessions and educational programs
After the event:
- Follow up with leads within 48 hours
- Share event highlights on social media using #CCCS2026
- Measure ROI against your pre-event goals
- Plan improvements for next year