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Call Centre & Customer Services Summit 2026

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Elevate your customer service strategy at the UK's leading summit for call centre professionals.

About the event

The Call Centre & Customer Services Summit 2026 is set to be the premier event for customer service leaders in the UK. Taking place on September 14-15, 2026, at the Hilton Manchester Deansgate, this established summit promises to connect industry experts and innovators in a dynamic and engaging environment.

Attendees can expect a vibrant atmosphere filled with opportunities for networking and discovery. With a diverse range of exhibitors showcasing the latest in customer service solutions, participants will have direct access to invaluable insights and strategic partnerships. Whether you are looking to enhance your service delivery or explore emerging trends, this summit is designed to foster collaboration and growth within the industry.

What sets this event apart is its focus on expert-led seminars and discussions, providing attendees with actionable strategies that can be implemented in their organizations. The summit not only highlights the importance of customer service in today’s competitive landscape but also positions Manchester as a hub for innovation in the field.

Join us to connect with fellow professionals, share experiences, and gain insights that will drive your customer service initiatives forward. Don’t miss this opportunity to be part of the conversation shaping the future of customer service in the UK.

Event Details

  • Dates: September 14, 2026 - September 15, 2026
  • Location: Hilton Manchester Deansgate, Manchester, Uk - United Kingdom
  • Venue: Hilton Manchester Deansgate
  • Website: http://contactcentresummit.co.uk

Who attends?

3,000+ Trade Visitors
300+ Exhibitors
60% Decision-Makers
Call Centre Managers
Customer Experience Directors
Service Delivery Managers

When and where

Dates –
Venue Hilton Manchester Deansgate
Location Manchester , Uk - United Kingdom
Nearest Airport Manchester Airport (9 miles)
Opening Hours
  • Monday 09:00 – 17:00
  • Tuesday 09:00 – 17:00

How to get here

By Car Hilton Manchester Deansgate is accessible from major highways.
Get Directions →

Event themes and focus areas

Customer Service Excellence
Networking Opportunities
Strategic Partnerships

Business and marketing opportunities

Call Centre & Customer Services Summit 2026 connects exhibitors with Other / Specialty Trade Fairs decision-makers and buyers, offering brand visibility, lead generation, and networking opportunities within the Other / Specialty Trade Fairs sector.

High-value networking: Connect with 3,000+ professionals
Decision-maker access: 60% of attendees have purchasing authority
Market intelligence: Gain insights into Uk - United Kingdom market trends
Lead generation: Capture qualified leads from professionals actively seeking solutions
Brand visibility: Enhance your presence in the Other / Specialty Trade Fairs market
Register as Visitor →

Frequently asked questions

What is the Call Centre & Customer Services Summit 2026?

It is the UK's premier event for customer service leaders, featuring networking, expert seminars, and strategic partnership opportunities.

When and where is the event taking place?

The summit will take place from September 14-15, 2026, at the Hilton Manchester Deansgate.

Who should attend the summit?

The event is ideal for customer service professionals, including Call Centre Managers, Customer Experience Directors, and Service Delivery Managers.